Refund Policy

Last updated: July 2026

At Perfect Gifts, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in its original condition.
• In the original packaging.
• Accompanied by proof of purchase (order number or receipt).

Items that are personalised, custom-made, or marked as final sale are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

1. Contact us at our contact page with your order number and reason for return.
2. Our team will review your request and provide return instructions within 1–2 business days.
3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Please note that your bank or card provider may take additional time to reflect the refund in your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Non-Returnable Items

• Personalised or custom-made products.
• Items marked as final sale or clearance.
• Gift cards.

Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us. We're happy to assist.